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Therefore, I was very sorry to hear of your frustrations during your day with us and cannot apologise enough for letting you down. Regrettably, despite repeated calls, the laundry service we use had not delivered our robes that day. This left us with a shortage of robes.

We have now have ordered more robes to ensure this does not happen again. The treatment rooms have clothes hooks on the back of the doors.

Refresh & Rejuvenate

However, I very much appreciate that this should have been highlighted to you on the day. This is obviously a training issue and I will ensure that this is emphasised to our therapists. I am happy to hear the that you enjoyed your treatments, and I have passed on the positive feedback to the therapists. If I can assist any further, please do not hesitate to contact me. Very nice hotel, limited parking on site, restaurant very nice. Rooms very clean with a very nice gym and lovely breakfast!

Straight opposite castle and museum.. Dear Darren, I would like to thank you for taking the time to share your experience of the Hilton Cardiff.

It was a pleasure to read your comments regarding your visit to the hotel and I am so pleased that you enjoyed your stay. I do hope that we will have the opportunity of welcoming you back on a future occasion. Kind regards Louisa Stride Guest Assistance. Dear A IM, Thank you for taking the time to write a review of our hotel. Your comments regarding our customer service were really fantastic to read and we all take great pride in such feedback.

I do hope that you took advantage of our great central location to visit our beautiful City. I do look forward to welcoming you back in the not too distant future. This hotel is in a perfect location next to the castle and the city centre.


The facilities include a gym and pool - i was there over Easter and there was a lot of kids and the Exec Lounge was getting a lot of hammer - which although relatively small, have all that you need. The Lounge provides a great view over the castle, the service was very friendly and attentive. Breakfast was a typical Hilton experience - all that you need and more than you should have.

Above all it was very inexpensive.. Dear Mark, A big thank you for your excellent review of the hotel. It was our absolute pleasure to have you as our guest here in Cardiff and your comments regarding our facilities were great to read and I am pleased that you enjoyed the view of the Castle!

So glad that we met your expectations of Hilton. Please do come and visit us again soon! Yours sincerely Louisa Stride Guest Assistance. My 4th stay at the Cardiff Hilton.

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The excellent location, the quality of the hotel itself and its rooms, the great attitude of the staff in reception, the quality of the food and service in the restaurant - none of these have changed. Unfortunately, the hotel policy of charging guests an exorbitant price for wi-fi has also not changed, hence the rating of 'Very Good' instead of 'Excellent'.

Dear LuxuryLuvva, I would like to thank you for once again sharing your review of the hotel. As always it was a pleasure to welcome you back here with us in Cardiff and it was great to see your feedback regarding the attitude of our Reception team, our location and the quality of food in our Razzi Restaurant. I am very sorry to read of your disappointment with the WIFI charge in your bedroom. Your feedback will be taken on board and we will look at ways that we can improve this in the future.

I do look forward to your next visit.

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I have just returned from Cardiff, where I had an excellent night's stay at the Cardiff Hilton. I couldn't fault anything!

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The staff were all friendly and polite, my room on the first floor was ready early and the room itself was lovely, with a huge king sized bed and a huge bathroom with a separate shower. I slept perfectly and could not hear any noise at all from outside.

Village Spa

The breakfast was lovely with a very good choice and the iced lychee juice was an added bonus! The hotel is situated very close to the main shopping area, which was ideal. I did book the hotel in advance and was able to benefit from a very good price for accommodation and breakfast. I would certainly choose to stay here again.

Hilton Cardiff Hotel

Very many thanks. I would like to say a big thank you for taking the time to share your experience of the Hilton Cardiff. It was so great to read your wonderful comments regarding your stay and do come and visit us again soon! Flights Holiday Rentals Restaurants Things to do.

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The Escape Spa @ Hilton Cardiff - Cardiff, Cardiff | Groupon

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Clay Target Shooting. Dining Deals Tuck into everything from pub grub to classy cuisine, all for a tasty discount. Be the first to hear about all of our latest news and offers by signing up to our Park Plaza Cardiff mailing list. Book Now. Quick book. Please Select 1 2 3. Please Select 0 1 2. Check In. Check Out.